Apply a gentle force to begin with, turning anti-clockwise. The cable on the right looks like is for a Freeview TV antenna. Admittedly these will make more sense if you already have a basic. Options. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Subscribe to RSS Feed; Mark Topic as New;. Please help - 5208212. VM BB TV Landline. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Options. 0 Kudos Reply. Next, connect the power cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Just. Ordered VM broadband and was recommended by the website to select the self quick install option. I'm a Very Insightful Person, I'm here to share knowledge, I don't. See where this Helpful Answer was posted. Tudor. Tried looking but can't see a way to book an engineer for this? Thanks. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Explain what needs to be done and book an engineer visit. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. . The Openreach sockets do not work for Virgin Media. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Luckily, most newer computers have. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Tuning in. Discover how Virgin Media services are installed. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Mobile Your Account. I just found a box in the closet which has a cable indicated as CABELCON 4. Switched On Families. Hi there I moved house with my family and we wanted to move to Virgin Media. on 12-01-2023 10:45. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. virgin media internal wall box. TV. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. look forward to at least 5 weeks before you are connected . Turn on and start the hub. 9. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. nor can I find a external brown box. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Chatter and natter. Only an aerial cable (pictured below) connected to a box outside my flat. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Solved: Previously, I had BT connection so I need a wall socket. There were many cable companies that originally built the networks in the early 1990s. I can only find the TV socket. Wish this was made clearer when. Options. I'm here to share knowledge, I don't work for Virgin Media. Virgin Media uses a unique cable network that requires a specific type of. Virgin Media; My Virgin Media. Options. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Call the Pre-installation and delivery team on 0800 052 1734. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Speed Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. 0 Kudos. I have also checked outside and there is no box either on my property or on my boundary wall. Virgin Media. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. These are the parts I could find, they were screwed into the end on the coaxial cable. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. It is likely you will be waiting a few days. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable could be hidden within, or behind, furniture. Subscribe to RSS Feed;. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. That is a Virgin telephone socket. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Need wall socket. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. These enter my house via an air brick/vent very close to. Re: No virgin media wall socket. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. on 03-12-2022 10:11. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. That is the correct fitting, it should push on unless its too loose inside the large housing. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. Stay safe. Call the pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. AnthonyRaw1986. Step 4. on 27-01-2023 17:22. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Post a photo of the "wrong" socket please. Next, connect the power cable with the blue tab. Account - Cable. I’m a new Virgin customer, and the previous occupants used a different provider. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Go to solution. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. The wall socket I have within my home does not appear to be working. Wall socket. Trouble shooter. 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, Iv just received my new broadband. Tudor. Push the red label end of the white cable, into the wall socket. Call the pre-installation and delivery team on 0800 052 1734. Virgin Media; My Virgin Media. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. com email address to different Virgin account. 1 ACCEPTED SOLUTION. Back a step. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Stay safe online. Stream from Virgin Media. Sign in . Connections to Virgin Media equipment are clearly marked in both cases. No virgin media wall socket. Subscribe to RSS Feed; Mark Topic as. Mark as New; Bookmark this message;. • Connect the power supply to the back of the new box, then switch on at the wall. Being connected to the internet is one of the most important modern essentials in 2022,. Broadband. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. However, I do not have any of the specified wall sockets available. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. 100. Hi! New to the UK and just moved into our first home here. - 5250024 Re: No Wall Socket for Quickstart. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Just joined. Can anyone help please? Need broadband asap!Mobile Your Account. Pop the power cable into a nearby plug socket, and turn it on. Getting Connected with Virgin Media is easy when you have a wall socket. All forum topics; Previous topic; Next. #2. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. £12. • Plug the power supply into a mains socket. In response to Jonny-M. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. When you place your order, we'll let you know. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 01-02-2023 10:59 - edited 01-02-2023 11:00. It’s been delivered and it turns out I don’t have a wall socket for the coaxial cable to go into. We can certainly work to get an engineer booked in to get this installed. Manage Your Account. Entertain me; Broadband Deals. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. We can certainly get an engineer visit booked for you to come and install things. 0 Kudos Reply. Once connected it directly to a hub, a little bit loose, but then interne. The only way to find out is to try and connect. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5250024Re: No Wall Socket for Quickstart. Aug 8, 2019. All the wall sockets I can see are for BT. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. We would like this to be re-located please into our living room on ground floor. Gaming Support. Phone. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Plug into the Virgin Media wall socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Options. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Virgin media wall socket for broadband is not what js shown on the installation guide. . in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. Turn on your TV and get connected. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. . I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The first thing is to start making alternative arrangements for your internet connectivity. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Some older sockets may have NTL or Telewest written on them. Even sitting in the room above the router, the WiFi was dreadful. I will private message you now. Is there likey to be any problem with this, such as degraded of weaker. Virgin TV 360. The other is marked TV, & this is used for TV & Broadband. Now to my Issue: I opted for the self-installation ki. TEL1 on the hub should take on your. SpeedPlaced an order and the lady said we were eligible for quick start self installation. Go to solution. QuickStart, set up and connections. Networking and WiFi. Re: I need a Virgin Media Wall Socket. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. I'm at the stage where I need to plug the -. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Reduces the number of required wall sockets. Follow these steps to install your virgin Media Broadband, TV and Phone service. on 23-10-2022 13:36. cable from wall. No wall socket. I found this which seems - 5282154 - 2Joining in. Virgin Mobile. Damaged Wall socket. on 15-02-2022 10:03. Tudor There are 10 types of people: those who understand binary and those who don't and F. We would like to show you a description here but the site won’t allow us. Discounts, coupons and cashback: 2019 =. Get the Hub ready by connecting the wires. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. many thanks. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. In response to Llfamily. I’ve just been - 5233947 BrowseMy broadband just arrived today. Tuning in. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. YNAB enthusiast and extreme coupon-er. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. You should see a welcome screen, then the Virgin Media start up screen. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. I seem to have two wall sockets for Virgin Media in my house. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Don’t plug the power cable into a plug socket yet. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Sign in . Turn on and start the hub. We have a virgin media wall socket with an ethernet port in the wall but no round cable. on 20-08-2022 22:47. Broadband. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. I have signed up as a new user for Virgin Fibre. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Browse Virgin Media Virgin Media Community. 132Mb average speed. Browse Virgin Media Virgin Media Community. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. Please help. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. We would like to show you a description here but the site won’t allow us. Plug the cables into the hub. But I have no Virgin Media Wall socket in my room. Home Phone. No wall socket found! on 25-11-2022 12:10. 1 ACCEPTED SOLUTION. Networking and WiFi. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Package arrive today and realized I don't have a VM wall socket to. You can also check for a loose cable as not all properties have a socket. The internal wall boxes are mostly oblong. We're here to help. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Options. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Virgin offers self-install to properties that have recently had a service. I don't even know what to do with it either. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Options. Thank you. Tuning in. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Any help please?Virgin media wall socket in an unusable place. Click & Collect. We appreciate you reaching out to us on here. My previous sky microfilter attached here. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. Browse. Subscribe to this message's RSS feed. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Get virgin engineer to move the wall socket. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. My Virgin Media App. I wanted. Thanks & regards, Bablu kumarRe: No virgin media wall socket. . 15 March 2021 at 12:49PM. There are two empty wall sockets but the cable doesn’t fit into either. See where this Helpful Answer was posted. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. . Account - Cable. You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. Hi. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. When I proceeded to set up my Hub 3 I quickly realised that. 4 weeks ago. But I have no Virgin Media Wall socket in my house. QuickStart, set up and connections. Plug into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Networking and WiFi. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. It is a RJ11 connector on the TEL1 phone socket on the hub. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. However, I do not have any of the specified wall sockets available. . (I did this video to help/guide new engineer as I did not find any for my self when I started. Dave. So could you please help me on this . We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. I have only got one rectangular shaped white socket. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. If possible, I would like to get rid of this rather ugly white. The metal box in photo 3 looks like a likely contender. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I was never asked if I had a wall box. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Virgin Media Community. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. on 05-09-2023 20:36. Follow these steps to install your virgin Media Broadband, TV and Phone service. . . Next, connect the power cable with the blue tab. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. Take a look outside where the incoming cable is. I will private message you now to confirm your details. (I did this video to help/guide new engineer as I did not find any for my self when I started. Phone. Joining in Options. I am happy to help with this. A photo would be helpful if possible. When you place your order, we'll let you know. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. I am going to send you a private message. Options. Hi, I've just received my router but I'm having trouble connecting it at the existing wall socket (we've just moved into a new house which already had Virgin). Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. called the delivery team and they managed to book a technician for me. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Plug into the Virgin Media wall socket. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. The "two cables" sound very like a Sky dish install. Re: My Flat doesn’t have wall socket. For that I can't use the - 5118502. You might like to try giving full details here first to get some advice. Hello, my isolator cable does not fit into the virgin media wall socket. Stream from Virgin Media. Broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. . @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. 30-01-2023 13:36 - edited 30-01-2023 13:51. Hi there. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. If I couldn't get the proper wall socket, the internet is not going to be set up su. I'm a Very Insightful Person, I'm here to share knowledge. I would love to help you get your service installed. Solved: My broadband just arrived today. Pop them out and see. The cables from the external box lead to a Bt open reach socket and a blank socket. Screwless Faceplate. ThanksThe box and cables may have been removed by the previous occupiers. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 1 ACCEPTED SOLUTION. 0 Kudos Reply. Only there is ethernet port which is also not completely fitting. At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. The cable could be hidden within, or behind, furniture. Connect the Hub’s power cable with the blue tab. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. 12-10-2022 18:51 - edited 12-10-2022 18:59.